Course Description

Providing great customer service is a key goal of any successful business. Today, social media sites are increasingly becoming valid and important channels through which consumers solicit and receive customer service. Discover how to provide easy channels for customer service and feedback, where to look for feedback you might miss, and how to create a positive-brand- building opportunity out of customer questions and feed- back. We will focus on Twitter, Facebook and LinkedIn, and also review Google, Yahoo and other sites that collect feedback on companies.

Applies Towards the Following Certificates


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Section Title
Providing Great Customer Service through Social Media
9:00AM to 4:00PM
Nov 15, 2019
Schedule and Location
Contact Hours
Course Fee(s)
Course Fee non-credit $235.00 Click here to get more information
  • Theresa Hummel-Krallinger
Section Notes

NOTE: This class takes place at Temple University's Ambler Campus.

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: course.withdrawals@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

For more information contact us at ncregistrar@temple.edu or 267-468-8500.