Course Description

Emotional Intelligence is one of the most important skillsets for success in the workplace. It’s becoming increasingly recognized as an indicator of outstanding performance, and a core competency for strong leadership – and the good news is that it’s a skillset that we can all keep improving on. In this discussion-based class, you’ll be introduced to the four core domains of Emotional Intelligence. You’ll practice self-assessment and self-management techniques, as well as strategies focused on fostering empathy and communicating with others in an emotionally intelligent way. By the end of the class, you’ll create a personal action plan for continuing your Emotional Intelligence journey.

A small icon of three steps with a flag on the top stepLearning Objectives

By the end of this program, participants will be able to:

  • Summarize the key elements of emotional intelligence in Daniel Goleman’s model and explain their relevance to effective working relationships;
  • Practice a set of strategies to facilitate self-assessment and self-management;
  • Describe the differences between empathy and sympathy, and the ways in which team management can be approached from a foundation of empathy;
  • Discuss the ways in which team conversations can be facilitated and improved through a focus on emotional intelligence;
  • Create a set of strategies for implementing emotional intelligence in a leadership context while working from home / at a distance in a time of widespread stress.

A small icon of a pair of hands holding a resumeInstructor Biography

Vanessa Williams is the Assistant Director of Continuing Education for Temple University’s Off-Campus Programs and Training. She completed her PhD at the University of Pennsylvania in August 2017. Previously the department’s Instructional Designer/Trainer, she has extensive experience designing and delivering training programs for adult learners on a range of topics, including emotional intelligence, customer service, and business writing. She has also designed and taught classes for undergraduates at Penn, Temple, and the University of Southampton (UK). She is a Gallup-certified Strengths-Based Coach, and leads strengths-based coaching sessions for teams and individuals. She teaches emotional intelligence, introduction to strengths-based coaching, and portfolio review for Temple’s Office of Non-Credit Programs and Training.

A small icon of a document on a clipboard with an exclamation pointCancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: course.withdrawals@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

Applies Towards the Following Certificates

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