Course Description

What does it mean to create a safe environment for the people we serve? In today’s world, trauma has affected almost everyone directly or indirectly. Often, these individuals are unintentionally re-victimized by well-meaning people. This course will help you to learn how to approach clients using a trauma-informed lens.

In this course, you are provided an overview of what trauma is, types of trauma, the long-lasting effects of trauma, and what it means to provide care through a trauma-informed lens and build resiliency. We will also explore what it means to have a trauma-informed practice and how to implement one.

You will learn how to identify various types of stress and stress responses, and how to manage different types of work stress. You will also learn about self-care that includes not only caring for yourself but protecting yourself and your client when entering a home on a home visit. You will look at ways to communicate that can help to de-escalate and manage conflicts to create a safe environment for both you and your client.


UPDATE: As of July 1, 2024, Temple University Harrisburg will be changing the 90 day deadline to 30 days. Based on the data collected and feedback from participants, we believe this is in the best interests of the participant to ensure the timely completion of the program. This change will go in effect for all current and future course enrollments starting on that date. 


Course Outline

  1. Overview of Trauma and its Impact
  2. Introduction to Stress
  3. Conflict
  4. Home Visits & Safety
  5. Practicing Self-Care


Learner Outcomes

After completing this module, participants will be able to:

  • Identify the different types of trauma, their effects on the brain, and what it means to be trauma-informed.
  • Identify the different types of stress, stressors, and stress responses in yourself and your clients.
  • Identify the nature of conflict, its impact on relationships, and how communication is at the heart of conflict management.
  • Identify safety strategies that can be used before, during, and after a home visit.
  • Recognize the advantages of home visiting.
  • Identify ways that self-care helps you in your work and personal lives.



All participants have 90 days from the date of their enrollment in which to complete and successfully pass the course. 


All cancellation/transfer requests must be in writing via email to sfwtuh@temple.edu and received by the Temple University Harrisburg staff before becoming effective.

**Please note: If a cancellation request is not made and the registrant does not attend the course as originally scheduled, the registrant is still responsible for payment for the scheduled course.


Cancellation Policy:

Cancellation requests received ten (10) business days or more prior to the start of the scheduled course will be eligible for a full refund of fees paid.

Cancellations received less than 10 business days prior to the start of the scheduled course will be subject to a cancellation fee of $30.00. Cancellations received less than three (3) business days prior to the start of the scheduled course will not be eligible for a refund.

TUH reserves the right to cancel continuing education events due to low enrollment.

In the event of inclement weather (applies to in-person classes only), Temple University Harrisburg will make every effort to cancel events with as much advance notice as possible. Notification will be sent via email/CE Systems once a decision to close or delay has been made. In all instances, TUH will follow the University’s cancellation decisions.


Continuing Education - Social Work

This course has been approved for 0.6 CEUs and 6 Social Work Continuing Education Hours. Temple University is a PA State Board of Social Workers, Marriage and Family Therapists, and Professional Counselors pre-approved provider of continuing education.

Certificates documenting continuing education hours will be issued by Temple University Harrisburg. Participants must request these certificates through the CE request form/process listed below.

Certificates of completion documenting satisfactory completion of the professional development course will be generated/issued through DestinyOne.

To obtain Continuing Education Hours/Units, please complete the following items:

  • Pay the Continuing Education Fee of $20 (optional choice at check-out)
  • Complete all required assignments in Canvas and obtain an 80% or higher for passing.
  • Complete the CE Request Form (click blue hyperlink)
  • Complete the Course Evaluation (include your name)



Foundations of Strengths-based Practice if working towards the SFW Credential


To successfully complete the training and activities, the materials needed/recommended are:

  • Computer/Laptop (recommend 5 yrs. old or newer)
    • Processor: 2.4 GHz or faster
    • 4 GB of RAM
    • Operating System: Windows 10
  • Internet connection (1.5 Mbps-ok; 5 Mbps- better)
  • Mouse
  • Keyboard
  • Audio equipment (i.e., computer speakers)
  • Web Browser - Google Chrome, recommended
  • Software - Microsoft Office and Adobe Reader

Basic Computer Proficiency

  • Using a keyboard and mouse
  • Selecting, copying, pasting text
  • Sending and receiving email
  • Saving and retrieving files in different formats (.docx, .pdf, .pptx., etc.)
  • Using a text editor (changing fonts, inserting links, using spell check, etc.)
  • Browsing for files to attach and upload
  • Accessing the Internet using a web browser and resetting basic web browser settings (clearing cache/history, cookies, etc.)


Applies Towards the Following Certificates

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.