HRLD0010 - Butting Heads: Dealing With Conflict and Anger

Course Description

Conflict in any relationship is inevitable-it is how we handle conflict that matters most. Regardless of the situation, before you decide to throw in the towel, run or say or do something regrettable, try putting the key principles of Dealing With Conflict and Anger into action. In this seminar, you will be asked to embrace the following concepts from the book, Dealing With Conflict and Anger, edited by National Press Publications:
• Stop believing that conflict is bad- capitalize on its positive aspects
• Separate people from problems and fact from fiction.
• Tune into what others are really saying-verbally and non-verbally.
• Search out areas of mutual agreement and build from there.

This workshop will also include “empowering solutions for those who would rather run than fight” from the bestseller, The Coward’s Guide to Conflict by Tim Ursiny, Ph.D. You will leave this session with practical tools, checklists, exercises, assessment tools and action-oriented strategies that will assist you as you face up to people and issues that cause conflict and anger…while leaving blame, hurt feelings and resentment behind.