CPHSSWCE0398 - Applying Supervision and Management Principles to Develop Staff and Deliver Quality Services
Social workers are employed in diverse settings, including (but certainly not limited to!) hospitals, schools, mental and behavioral health agencies and research and advocacy organizations. The delivery of social services is a business that consists of payment for the provision of goods or services, in our case, human services. Many of the skills that make us effective social workers in direct practice can make the adjustment to the role of supervisor more challenging. This course will help you distinguish between management and supervision and flesh out the various aspects of supervision (task related, education/growth and psychoeducational) through real time practice of skills, discussion of case studies and problem solving, and an overview of the Good Work Culture Toolkit.
Target Audience: New or Aspiring Supervisors/Thought Leaders
9:05-9:30 What’s Important to Us in Our Workplaces?
9:30-9:55 Asking the Right Questions (Where to Start and What to Ask)
9:55-10:30 Practice of the Right Questions (Task related, Education/Growth, Psychoeducational) Activity
10:45-11:00 Not Getting Lost in the Weeds: How to Assess, Measure and Grow Good Staff
11:00-11:30 Review of the Good Work Culture Toolkit
11:30-12:10 Difficult Conversations – Confrontation isn’t a BAD word
12:10-12:15 Questions/Comments/Evals/Continuing Education Certificates
By the end of this workshop, participants will be able to do the following:
- Critically assess the usefulness of social work values and the Code of Ethics in supervision and management tasks
- Distinguish between the different types of supervision work
- Develop a personal toolkit to stay consistent and on track for individuals, programs, and systems
- Have difficult conversations as a manager and as an employee (how to impact real change)
- Measure the abstract - how to make abstract concepts attainable