ONCE0393 - Extraordinary Customer Service
Course Description
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. No discounts apply to online courses.
This is one-month, online, self-paced course. There are no set meeting dates or times.
Course Outline
Unit 1
Understanding Your Customer
- Why customer service is important
- Knowing your customer
- Customers are constantly evaluating you
- Basic customer service skills you may not have thought of
Unit 2
Setting Customer Expectations
- Analyzing customer contacts
- Developing internal customer targets
- How to easily exceed your customers' expectations
Unit 3
Developing Effective Processes
- What is working for your customers
- Re-engineering your process
- Ways to give the best information
- Handling complaints
Unit 4
Marking Customer Service Extraordinary
- Tweaking the customer's experience
- Telling the world how great you are
- Having fun
Notes
This is one-month, online, self-paced course. There are no set meeting dates or times. Participants will receive the classroom invitation by email the Wednesday prior to the start of the course.
Cancellation, Withdrawal and Refund Policy
A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: ncce@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified, and your entire tuition will be refunded.
For more information contact us at ncce@temple.edu or 267-468-8500.
Applies Towards the Following Certificates
- Customer Service Certificate : Certificate in Customer Service (online)