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Course Description

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. No discounts apply to online courses.

This is one-month, online course.

Course Outline

Unit 1

Understanding Your Customer

  • Why customer service is important
  • Knowing your customer
  • Customers are constantly evaluating you
  • Basic customer service skills you may not have thought of

 

Unit 2

Setting Customer Expectations

  • Analyzing customer contacts
  • Developing internal customer targets
  • How to easily exceed your customers' expectations

 

Unit 3

Developing Effective Processes

  • What is working for your customers
  • Re-engineering your process
  • Ways to give the best information
  • Handling complaints

 

Unit 4

Marking Customer Service Extraordinary

  • Tweaking the customer's experience
  • Telling the world how great you are
  • Having fun

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Extraordinary Customer Service (ONLINE)
Type
Online, self paced
Dates
Jul 06, 2021 to Jul 30, 2021
Delivery Options
Online  
Course Fee(s)
Course Fee non-credit $145.00 Click here to get more information
CEUs
1.6 CEUs
Section Notes

This UGotClass course is a one-month, self-paced online course (asynchronous/no live-zoom meetings).

This section runs from Tuesday, July 6 - July 30, 2021. Please note, registrations that are received on Friday, July 2nd/during the 4th of July Holiday Weekend will not be processed until staff return to work on Tuesday, July 6, 2021. This course begins on Tuesday, July 6th, and late registrations are accepted. Registration remains open for the first full week of the semester.  Students will receive separate log-on instructions from LERN/UGotClass. 

 

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: NCCE@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

For more information contact us at ncce@temple.edu or 267-468-8500.