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Course Description

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course, you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous. No discounts apply to online courses.

Course Outline

Unit 1 - Service Matters
Unit 2 - Listening and Feedback
Unit 3 - Web-based Customer Service
Unit 4 - Customer Turnoffs   
For more information, click here.                                                                                  

Notes

Instructor: Nanette Sanders-Cobb                                                                                              

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Keys to Customer Service
Type
Online, self paced
Dates
Jun 02, 2025 to Jun 27, 2025
Delivery Options
Online  
Course Fee(s)
Course Fee $145.00 Click here to get more information
CEUs
1.6 CEUs
Section Notes
  • Instructor: Jean Haefner
  • Course Format: Virtual, self-guided.
  • Course Duration: June 2-27, 2025
  • Access to Course: An invitation into the online classroom will be emailed to you typically the Wednesday prior to the start of the course. If you haven’t received the invite by the following morning, you can forward the confirmation email to info@ugotclass.org for a prompt resend.