Course Description

It is easy to deliver good customer service with enthusiasm and a smile. But what happens when the customer has created the problem they are complaining about? How do you handle a customer’s unreasonable expectation? Or a customer who won’t take “no” for an answer? This workshop is full of practical techniques to handle the trickiest customer situations with respect and professionalism. 


This course is currently offerend only at the Ambler Campus.

Applies Towards the Following Certificates

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.