Course Description

It is easy to deliver good customer service with enthusiasm and a smile. But what happens when the customer has created the problem they are complaining about? How do you handle a customer’s unreasonable expectation? Or a customer who won’t take “no” for an answer? This workshop is full of practical techniques to handle the trickiest customer situations with respect and professionalism. 


This course is currently offerend only at the Ambler Campus.

Applies Towards the Following Certificates


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Section Title
When the Customer is Wrong
9:00AM to 4:00PM
Nov 01, 2019
Schedule and Location
Contact Hours
Course Fee(s)
Course Fee non-credit $235.00 Click here to get more information
Section Notes

PLEASE NOTE: This class will meet at the Ambler Campus on Friday, November 1, 2019.

This class is offered at the Ambler Campus (9:00 AM - 4:00 PM)

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: course.withdrawals@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

For more information contact us at ncregistrar@temple.edu or 267-468-8500.