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Course Description

Strong communication skills are more vital than ever in today’s evolving workplace—and they’re essential for advancing your career. This self-paced, online course is designed specifically for adult learners seeking flexible, practical training they can apply right away.

You’ll explore a proven conflict management model and learn actionable strategies to handle workplace challenges with confidence. Sharpen your negotiation skills to create win-win outcomes—helping others succeed while achieving your own goals. You’ll also gain insights into personality profiles to better understand yourself and your colleagues, boosting collaboration and performance.

Course Outline

Unit 1: Understanding Conflict
Unit 2: Understanding the Conflict Management Model
Unit 3: Conflict Management Case Studies
Unit 4: Strategies for success

To learn more click here.

Notes

Instructor: Sally Klauss

Format & Time Commitment: Virtual and self‑paced, with defined start and end dates. Expect to spend approximately 4 hours per week on coursework.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Conflict Management
Type
Online, self paced
Dates
Jun 01, 2026 to Jun 26, 2026
Delivery Options
Online  
Course Fee(s)
Course Fee $245.00 Click here to get more information
CEUs
2.4 CEUs

Section Notes

  • Instructor: Sally Klaus
  • Course Format: Virtual, self-guided
  • Course Duration:  June 1, 2026 to June 26, 2026
  • Access to Course: An invitation into the online classroom will be emailed to you typically the Wednesday prior to the start of the course. If you haven’t received the invite by the following morning, you can forward the confirmation email to info@ugotclass.org for a prompt resend.
Section Title
Conflict Management
Type
Online, self paced
Dates
Sep 08, 2026 to Oct 02, 2026
Delivery Options
Online  
Course Fee(s)
Course Fee $245.00 Click here to get more information
CEUs
2.4 CEUs

Section Notes

  • Instructor: Sally Klaus
  • Course Format: Virtual, self-guided
  • Course Duration:  September 8, 2026 to October 2, 2026
  • Access to Course: An invitation into the online classroom will be emailed to you typically the Wednesday prior to the start of the course. If you haven’t received the invite by the following morning, you can forward the confirmation email to info@ugotclass.org for a prompt resend.