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Course Description

Strong communication skills are more vital than ever in today’s evolving workplace—and they’re essential for advancing your career. This self-paced, online course is designed specifically for adult learners seeking flexible, practical training they can apply right away.

You’ll explore a proven conflict management model and learn actionable strategies to handle workplace challenges with confidence. Sharpen your negotiation skills to create win-win outcomes—helping others succeed while achieving your own goals. You’ll also gain insights into personality profiles to better understand yourself and your colleagues, boosting collaboration and performance.

Course Outline

Unit 1: Understanding Conflict
Unit 2: Understanding the Conflict Management Model
Unit 3: Conflict Management Case Studies
Unit 4: Strategies for success

To learn more click here.

Notes

Instructor: Sally Klauss

Applies Towards the Following Certificates

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