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Course Description

Strong communication skills are more vital than ever in today’s evolving workplace—and they’re essential for advancing your career. This self-paced, online course is designed specifically for adult learners seeking flexible, practical training they can apply right away.

You’ll explore a proven conflict management model and learn actionable strategies to handle workplace challenges with confidence. Sharpen your negotiation skills to create win-win outcomes—helping others succeed while achieving your own goals. You’ll also gain insights into personality profiles to better understand yourself and your colleagues, boosting collaboration and performance.

Course Outline

Unit 1: Understanding Conflict
Unit 2: Understanding the Conflict Management Model
Unit 3: Conflict Management Case Studies
Unit 4: Strategies for success

To learn more click here.

Notes

Instructor: Sally Klauss

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Conflict Management
Type
Online, self paced
Dates
Feb 02, 2026 to Feb 27, 2026
Delivery Options
Online  
Course Fee(s)
Course Fee $245.00 Click here to get more information
CEUs
2.4 CEUs
Section Notes
  • Instructor: Sally Klaus
  • Course Format: Virtual, self-guided
  • Course Duration: February 2-27, 2026
  • Access to Course: An invitation into the online classroom will be emailed to you typically the Wednesday prior to the start of the course. If you haven’t received the invite by the following morning, you can forward the confirmation email to info@ugotclass.org for a prompt resend.