IPS0123 - Protective Services Supervisors' Training 2026

Course Description

Protective Services Supervisors' Training 2026

• Participants need to attend two half-day training sessions to complete the 2026 PS Supervisors’ Training. Both days (May 27 and June 3) are required.
• Participants only need to sign up once, and you’ll automatically be scheduled for both sessions.
• Save these dates on your calendar:
  • Training Dates: Wednesday, May 27, and Wednesday, June 3, 2026
  • Time: 9:00 AM - Noon (both days)
  • Format: Live Zoom Classroom Sessions

Note: The sessions will be delivered live via Zoom and recorded. While recordings will be available for those unable to attend, we strongly encourage participation in the live sessions to support meaningful dialogue, collaboration, and shared learning.

TOPICS AND DESCRIPTIONS

A Supervisor’s Role in Case Closure  (5/27/2026, 3-hours)
Presenter: Adrienne Gardina

Case closure is an opportunity to ensure that each investigation was conducted thoroughly, determinations were made accurately, service plans were offered when applicable, and services were implemented to the fullest extent possible. It is also a time to ensure that documentation clearly supports the work completed and the decisions made.

This session will discuss a supervisor’s role in case closure, strategies for handling difficult situations, and tips and best practices for effective case closure.

Supervising in the age of Generative AI  (6/3/2026, 90 minutes)
Presenter: Caroline Burnell

Generative Artificial Intelligence (Gen AI) is everywhere. It is taking notes during meetings, creating content, editing reports, developing personalized medical treatment, communicating with clients, and performing many other time-saving activities. As supervisors, it is important to understand how Gen AI works, its drawbacks, and where it can be used safely. Improper use of Gen AI can lead to a breach of confidential information, inaccurate or biased information being circulated, and could possibly make our documentation inadmissible in court proceedings.

Leading with Emotional Intelligence (6/3/2026, 90 minutes)
Presenter: Donna Creager

Protective Services supervisors carry immense responsibility — guiding complex investigations, supporting staff through high-stress decisions, and ensuring accurate documentation and risk assessment. Research consistently shows that emotionally intelligent supervision strengthens worker engagement, improves decision-making under pressure, increases psychological safety, and reduces burnout. These factors directly influence the quality and consistency of protective services practice.
This training emphasizes that supervisors who cultivate emotional intelligence build stronger, more stable teams and achieve better outcomes. When supervisors understand their own leadership style and emotional patterns, they improve not only how they manage tasks, but how they support people.

Course Outline

• Training will be two half-day sessions (3 hours each day), and attendance on both days is required, for a total of 6 hours.

TRAINING DATES AND TOPICS

DAY 1: Wednesday, May 27 (3 hours, including breaks)

Attendance for the entire 3-hour session is required. Partial credit is not available.

A Supervisor’s Role in Case Closure  

• Welcome and Introduction
• Importance of Case Closure
• Components of Case Closure
• Break
• Case Closure Note

DAY 2: Wednesday, June 3

Attendance for the entire 3-hour session is required (two 90-minute topics). Partial credit is not available.

Topic 1: Supervising in the age of Generative AI
(75 minutes, plus break)

• Gen AI Overview
• Drawbacks of Gen AI
• Ways to Incorporate Gen AI

Topic 2: Leading with Emotional Intelligence
(75 minutes, plus break)

• Welcome/Introduction
• What is Emotional Intelligence? 
• Incorporating Trauma-informed Principles
• Discovering Your Style
• Applying EI & Trauma-informed Leadership to Practice

Learner Outcomes

A Supervisor’s Role in Case Closure

Upon completion, participants will have the ability to:

1. Discuss the importance of a case closure and how it relates to monitoring. 
2. List the items that should be considered when closing a case. 

Supervising in the age of Generative AI

Upon completion, participants will have the ability to:

1. Define Gen AI.
2. List 5 drawbacks of problems or drawbacks of using Generative AI.
3. Recall one way in which Generative AI can be used without sacrificing confidentiality.

Leading with Emotional Intelligence. (90 minutes)

Upon completion, participants will have the ability to:

1. Identify individual supervisory style and reflect on current supervision practices.
2. Describe key emotional intelligence competencies and trauma-informed principles.
3. Apply emotional intelligence and trauma-informed principles to supervision practices to enhance staff effectiveness, accuracy and confidence in their specific protective services role.

Notes

Notice Regarding Use of AI Notetaking Tools 

In accordance with Temple University’s guidelines on Generative Artificial Intelligence (AI), the use of AI notetaking applications (e.g., Reader.AI, Otter.AI, and similar tools) is strictly prohibited in all Temple-owned Zoom sessions, Microsoft Teams meetings, and other university teleconferencing or meeting platforms. 

Attendees participating in a Temple University training session may access the official transcript generated through Zoom by activating the transcript feature during the session.