HBGBHSL0024 - PCHA Continuing Education - Improving On Person-Centered Care by Introducing the 4Ms
Course Description
Active listening and person-centered care are the groundwork for a new model from the Age Friendly Health Systems called the 4Ms Framework. This training will explain how using the 4Ms framework can enhance resident care. It will also explain what the 4Ms are, why they are important, who should use them, and how to implement or refine current care to utilize the 4Ms. The training includes opportunities for learners to familiarize themselves and practice approaches to integrating the 4Ms into their facility systems.
This hybrid training consists of a 3-hour self-paced prerequisite and a 3-hour virtual live training. 6-credit hours will be issued after completion of both requirements.
Course Outline
Registration:
- Individual online registration is required for each person
- There are a limited number of registrations per training
- During this fiscal year, a total of 8 trainings are being offered on this topic
In order to receive 6-credit hours, participants must:
- Complete the 3-hour online self-paced prerequisite training, which includes instructor videos and reading of supplementary information.
- Participate in the 3-hour live virtual training facilitated by Tammy Schell.
- Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
- Certificates for 6-hours will be issued upon successful completion and verification of both activities.
- Partial certificates for completing one activity are not available.
Fall 2024 Dates:
Please register for ONE of the 8 sessions. Multiple registrations are not permitted.
| Section 001 | Wednesday, November 13, 2024 | 9:00 am – 12:00 pm |
| Section 002 | Thursday, November 14, 2024 | 1:00pm - 4:00 pm |
| Section 003 | Tuesday, November 19, 2024 | 1:00pm - 4:00 pm |
| Section 004 | Thursday, November 21, 2024 | 9:00 am – 12:00 pm |
| Section 005 | Monday, November 25, 2024 | 1:00pm - 4:00 pm |
| Section 006 | Thursday, December 5, 2024 | 9:00 am – 12:00 pm |
| Section 007 | Thursday, December 12, 2024 | 1:00pm - 4:00 pm |
| Section 008 | Thursday, December 19, 2024 | 9:00 am – 12:00 pm |
Learner Outcomes
At the conclusion of this, the participants will be able to:
- Model active listening and how to utilize it when communicating with residents and staff.
- Compare patient-centered care to person-centered care and test your knowledge on best practices for implementing person-centered care.
- Summarize what the 4Ms are about.
- Describe why the 4Ms are important.
- Determine who should be involved with the 4Ms.
- List steps involved in implementing the 4Ms Framework.
- Identify how the 4Ms Framework can be implemented to strengthen the care provided to residents.
- Review the MOCHA process of sustainability.
Notes
Cancellation Policy:
- Please be courteous and do not register for a course that you do not plan on attending.
- If you are unable to attend, please email Temple as soon as possible so that your virtual seat can be offered to another person.
- Emails should be sent to pchadmin@temple.edu
Prerequisites
- These courses are not open to the public.
- Must be an active Personal Care Home Administrator or an Administrator's Designee
Recommendations
- Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
- Please note that driving during the live training is NOT permitted.
- If you do not have audio on your computer, the Zoom platform can be accessed on your smartphone or tablet. You must have the hardware (desktop or laptop, tablet or smartphone) and software (Browsers such as Chrome, Safari, Firefox or Microsoft Edge) to access the internet. A broadband internet connection (DSL, cable, fiber, etc.) is recommended with a hardwired Ethernet cable. Wireless (Wi-Fi) connections may be utilized but a weak or congested signal may cause issues with video buffering or content access.