ONCE0659 - Applying Emotional Intelligence

Course Description

Emotional Intelligence is one of the most important skillsets for success in the workplace. It’s becoming increasingly recognized as an indicator of outstanding performance, and a core competency for strong leadership – and the good news is that it’s a skillset that we can all keep improving on. In this discussion-based class, you’ll be introduced to the four core domains of Emotional Intelligence. You’ll practice self-assessment and self-management techniques, as well as strategies focused on fostering empathy and communicating with others in an emotionally intelligent way. By the end of the class, you’ll create a personal action plan for continuing your Emotional Intelligence journey.

Learning Objectives

By the end of this program, participants will be able to:

• Summarize the key elements of emotional intelligence in Daniel Goleman’s model and explain their relevance to effective working relationships;
• Practice a set of strategies to facilitate self-assessment and self-management;
• Describe the differences between empathy and sympathy, and the ways in which team management can be approached from a foundation of empathy;
• Discuss the ways in which team conversations can be facilitated and improved through a focus on emotional intelligence;
• Create a set of strategies for implementing emotional intelligence in a leadership context while working from home / at a distance in a time of widespread stress.

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: ncce@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.