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Course Description

There are times when everything flows as planned, and there are times when they don't. This course addresses those difficult situations where your strengths as a leader are challenged. Gain insight, competencies and tools that help you analyze and work through any issue, whether it's a difficult decision, negative staff member or sensi¡tive negotiation. Topics include:

  • Conflict Management
  • Dealing with Difficult People
  • Critical Thinking Skills
  • Decision Making and Problem Solving
  • Negotiation Techniques
  • Assertive Communication
  • Effective Disciplinary Practices
  • and Crisis Management.

This course is held at the Temple University Ambler campus and the Temple University Center City campus. Choose the section (to the right) that best meets your needs.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Managing The Tough Spots
Type
Discussion
Days
Th
Time
9:00AM to 4:00PM
Dates
Oct 31, 2019
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Section Notes

NOTE: This course section is held at the Temple University Ambler Campus.  

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: course.withdrawals@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

For more information contact us at ncregistrar@temple.edu or 267-468-8500.

Section Title
Managing The Tough Spots
Type
Discussion
Days
W
Time
9:00AM to 4:00PM
Dates
Nov 20, 2019
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Instructors
  • Andrea Sullivan
Section Notes

NOTE: This course section is held at the Temple University Center City (TUCC) campus.  

Cancellation, Withdrawal and Refund Policy

A participant who withdraws from a non-credit course, in writing, up to one-week prior to the starting date of the course, will receive a refund, minus a $25 withdrawal fee; for all certificate programs the withdrawal fee is $50. For courses costing $75 or less, the withdrawal fee is $10 per course. No refunds will be given after that time. E-mail your withdrawal request to: course.withdrawals@temple.edu. Please note that if you do not officially withdrawal from a course and you do not attend the course, you are still responsible for payment. Temple University reserves the right to cancel a course for any reason. If the course is cancelled, you will be notified and your entire tuition will be refunded.

For more information contact us at ncregistrar@temple.edu or 267-468-8500.