CPHSSWCE0072 - Treating Difficult Clients
Course Description
Course Description: This seminar is designed to provide the participant with practical and effective strategies to help the professional in their work with challenging clients. The empirical evidence is clear. The relationship between the client and the worker is the single strongest predictor of a successful clinical outcome. therefore, acquiring effective strategies that will help strengthen the professional alliance is important. Clients present with a variety of challenges to developing a successful rapport. This training is designed to provide practical strategies to help professionals in joining with, and successfully working with, their clients. Participants will find these interventions helpful with mandated and voluntary clients. The skills acquired would be helpful, but not limited to, those working in mental health, child protective services, medicine, substance use, and schools.
Target Audience: Beginning, Intermediate, and Advanced Levels
Continuing Education Clock Hours: 3 Hours
Course Outline
Event Agenda (if offered in the morning):
9:00-9:05 Introduction
9:05-9:10 Review of Ground Rules
9:10-9:30 Define Theoretical Concepts
9:30-10:10 Etiology of Negative Emotions Professionals Feel toward Clients
10:10-10:25 Break
10:25-11:25 Treatment Interventions
11:25-11:55 Video Analysis of a Session with a Challenging Client
11:55-12:10 Apply the Material to Participants' Clients
12:10-12:15 Wrap-up, Evals, Certificates
Event Agenda (if offered in the afternoon):
1:00-1:05 Introduction
1:05-1:10 Review of Ground Rules
1:10-1:30 Define Theoretical Concepts
1:30-2:10 Etiology of Negative Emotions Professionals Feel toward Clients
2:10-2:25 Break
12:25-3:25 Treatment Interventions
3:25-3:55 Video Analysis of a Session with a Challenging Client
3:55-4:10 Apply the Material to Participants' Clients
4:10-4:15 Wrap-up, Evals, Certificates
Learner Outcomes
Learner Outcomes:
At the end of this course, participants will be able to do the following:
- Identify four root causes of negative emotions toward our clients
- Describe the interplay between difficult clients and compassion fatigue
- Define a minimum of 24 interventions designed to enhance the professional relationship and improve clinical outcomes
Notes
- Pre-Approved Provider: Temple University School of Social Work Continuing Education Program is a pre-approved provider of continuing education courses and programs for social workers and clinical social workers in Pennsylvania.
- Continuing Education Certificates: At the conclusion of the course, paper certificates denoting continuing education clock hours will be provided to students who successfully complete the course. To successfully complete the course, students must attend the entire course (from start to finish), actively participate in the course, and submit a course evaluation form. Note: Certificates are printed 72 hours in advance of the scheduled course. The Continuing Education Office will mail paper certificates within 14 calendar days of the course to any students who register after the certificates are printed. Tuition for the course covers the cost of the paper certificate.
- Accommodations: To request special accommodations, please send an email to the Continuing Education program office (sswce@temple.edu) that includes a contact person, phone number, and specific accommodation requested. Please provide at least 14 calendar day's notice before the scheduled course.
- Cancellations/Refunds: Please notify the Continuing Education program office (sswce@temple.edu) as soon as possible if you need to cancel your registration. Registrants who provide more than 7 days' notice of cancellation receive 100% tuition refund. Registrants who provide more than 24 hours' but less than 7 days' notice of cancellation receive 50% tuition refund. Registrants who provide less than 24 hours' notice of cancellation receive 0% tuition refund.
- Questions/Grievances: For any questions or grievances, please send an email to the Continuing Education program office (sswce@temple.edu) that includes a contact person, phone number, and questions or description of grievances.