HBGBHSL0013 - DHS - BHSL Staff Training - Conflict Resolution
Course Description
Conflict resolution skills are critical when working with co-workers, administrators, residents, and their families. This hybrid training will assist in identifying your conflict management style and developing ways to manage conflict. This 8-hour training includes 2.5 hours of prerequisites and 5.5 hours of live virtual training. The prerequisite training includes a self-paced training on conflict resolution, feedback, and conflict styles. The live virtual program will demonstrate the best methods of approaching conversations around culture and differences, reflect on how values influence behaviors and relationships, and identify workplace culture and implement ways to be more inclusive.
Course Outline
Registration:
- Individual online registration is required
- This training is for Pennsylvania Department of Human Services Bureau of Human Services Licensing staff only
- There are a limited number of registrations per training
This hybrid training has two parts, both need to be completed to receive credit. The total training time (both parts) is 8 hours.
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The 2.5-hour online self-paced prerequisite will be available on the Thinkific LMS Platform. Instructions on how to access this platform will be sent after registration. This prerequisite training must be completed in its entirety before attending live virtual training.
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The 5.5-hour live virtual training will be hosted on Zoom Meeting. The link for the live training will be sent to participants that are registered and have completed the 2.5-hour online prerequisite. Audio and video ARE required to be turned on for the live training on the Zoom platform.
In order to receive 8-credit hours, participants must:
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Complete the 2.5-hour prerequisite training, via Thinkific
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Participate in the 5.5-hour live virtual training, via Zoom
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VIDEO AND AUDIO required to be turned on for live virtual training, via Zoom
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Certificates for 8 hours will be issued upon successful completion and verification of both activities
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Partial certificates for completing one activity are not available
Spring 2023 Dates:
PLEASE ONLY REGISTER FOR ONE TRAINING SESSION OUT OF THE 4 OFFERINGS.
| Section 001 | Tuesday, March 21, 2023 | 9:15 am – 4:00 pm |
| Section 002 | Wednesday, April 12, 2023 | 9:15 am – 4:00 pm |
| Section 003 | Thursday, May 4, 2023 | 9:15 am – 4:00 pm |
| Section 004 | Thursday, June 1, 2023 | 9:15 am – 4:00 pm |
Learner Outcomes
Pre-requisite Learning Objectives
Participants will have the ability to:
- Recall the different dispute resolution options.
- Identify their default conflict style.
- Manage responses to conflict.
Live Training Learning Objectives
Participants will have the ability to:
- Demonstrate best methods of approaching conversations around culture and differences.
- Reflect on how values influence behaviors and relationships.
- Identify workplace culture and implement ways to be more inclusive.
Notes
Cancellation Policy:
- Please be courteous and do not register for a course that you do not plan on attending.
- If you are unable to attend, please email Temple as soon as possible so that your virtual seat can be offered to another person.
- Emails should be sent to pchadmin@temple.edu
Prerequisites