Loading...

Course Description

Conflict resolution skills are critical when working with staff, residents, and their families. This hybrid training will assist in identifying your conflict management style and developing ways to manage conflict. This training consists of a 3-hour self-paced prerequisite and a 3-hour virtual live training, and 6 credit hours will be issued after completion of both requirements. 

This training is for active personal care home administrators and their designees. The course is not open to the general public.
Provided by Temple University Harrisburg, and funded by the Pennsylvania Department of Human Services Bureau of Human Services Licensing.

 

Course Outline

Registration:

  • Individual online registration is required for each person
  • There are a limited number of registrations per training
  • During this fiscal year, a total of 8 trainings are being offered on this topic

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour online self-paced prerequisite training, which includes instructor videos and reading of supplementary information.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6-hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.

 

Spring 2023 Dates: 
Please register for ONE of the eight sessions. Multiple registrations are not permitted. 

Thursday, March 23, 2023  1:00 pm – 4:00 pm 
Wednesday, March 29, 2023  9:00 am – 12:00 pm 
Tuesday, April 4, 2023  1:00 pm – 4:00 pm 
Thursday, April 6, 2023  9:00 am – 12:00 pm 
Thursday, April 27, 2023  9:00 am – 12:00 pm 
Tuesday, May 2, 2023  1:00 pm – 4:00 pm 
Tuesday, May 23, 2023  1:00 pm – 4:00 pm  
Wednesday, May 31, 2023  9:00 am – 12:00 pm 

 

Learner Outcomes

Prerequisite Training
Participants will be able to: 

  1. Recall the different dispute resolution options.
  2. Identify their default conflict style.
  3. Manage responses to conflict.

Live, Virtual Training
Participants will be able to: 

  1. Demonstrate best methods of approaching conversations around culture and differences. 
  2. Reflect on how values influence leadership behavior and relationships. 
  3. Identify workplace culture and implement ways to be more inclusive.  

 

Notes

Cancellation Policy:

  • Please be courteous and do not register for a course that you do not plan on attending.
  • If you are unable to attend, please email Temple as soon as possible so that your virtual seat can be offered to another person.
  • Emails should be sent to pchadmin@temple.edu

 

Prerequisites

  • These courses are not open to the public.
  • Must be an active Personal Care Home Administrator or an Administrator's Designee

 

Recommendations

  • Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Audio and video ARE required for the 3-hour live virtual training on the Zoom platform.
  • Please note that driving during the live training is NOT permitted.
  • If you do not have audio on your computer, the Zoom platform can be accessed on your smartphone or tablet. You must have the hardware (desktop or laptop, tablet or smartphone) and software (Browsers such as Chrome, Safari, Firefox or Microsoft Edge) to access the internet. A broadband internet connection (DSL, cable, fiber, etc.) is recommended with a hardwired Ethernet cable. Wireless (Wi-Fi) connections may be utilized but a weak or congested signal may cause issues with video buffering or content access.

 

Loading...
Enroll Now - Select a section to enroll in
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
W
Time
9:00AM to 12:00PM
Dates
Mar 29, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Sunday, March 26, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Wednesday, March 29, 2023 from 9:00 am – 12:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
T
Time
1:00PM to 4:00PM
Dates
Apr 04, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Thursday, March 30, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Tuesday, April 4, 2023 from 1:00 pm – 4:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
Th
Time
9:00AM to 12:00PM
Dates
Apr 06, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Monday, April 3, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Thursday, April 6, 2023 from 9:00 am – 12:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
Th
Time
9:00AM to 12:00PM
Dates
Apr 27, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Monday, April 24, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Thursday, April 27, 2023 from 9:00 am – 12:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
T
Time
1:00PM to 4:00PM
Dates
May 02, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Thursday, April 27, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Tuesday, May 2, 2023 from 1:00 pm – 4:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
T
Time
1:00PM to 4:00PM
Dates
May 23, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Thursday, May 18, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Tuesday, May 23, 2023 from 1:00 pm – 4:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.
Section Title
PCHA Continuing Education - Conflict Resolution: “Conflict is part of our daily lives; let’s talk about how to manage it.”
Type
Online-fixed date/synchronous meeting(s)
Days
W
Time
9:00AM to 12:00PM
Dates
May 31, 2023
Schedule and Location
View Details
Contact Hours
3.0
Location
  • Online Learning
Delivery Options
Online with Virtual Meetings  
Course Fee(s)
tuition non-credit $0.00 Click here to get more information
Instructors
Section Notes

Part 1: 3-hour, self-paced online prerequisite training via Thinkific: DUE on Thursday, May 25, 2023, at midnight

Part 2: 3-hour, live virtual training via Zoom: Wednesday, May 31, 2023 from 9:00 am – 12:00 pm

 

Registration:

  • These courses are not open to the public, you must be an active Personal Care Home Administrator or an Administrator's Designee.
  • Individual online registration is required for each person. Please only register for ONE of the eight sessions.

In order to receive 6-credit hours, participants must:

  • Complete the 3-hour prerequisite training on Thinkific by the assigned due date.
  • Participate in the 3-hour live virtual training facilitated by Mila Pilz. Audio and video ARE required to be turned on for the live, 3-hour training on the Zoom platform.
  • Certificates for 6 hours will be issued upon successful completion and verification of both activities.
  • Partial certificates for completing one activity are not available.