Good customer service is essential for all businesses and organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. This certificate is designed to improve your customer service skills, enhance your career skill set, and improve your overall productivity. The required course categories and hours for this certificate are:

  • 12 hours from Customer Service
  • 12 hours from Communication or Relationship Building
  • 3 hour Strengths-based Coaching
  • 3 hour Final Portfolio/Project Review 

CERTIFICATE PROGRAM IN CUSTOMER SERVICE in one semester! Take the required courses/course hours in the same semester and pay $945 (3 CEUs), a 15% discount off the total cost of enrolling in the courses separately. Courses may also be taken individually.

Here are a couple of suggested courses to complete the certificate program:

Option #1

  • When the Customer is Wrong (6 hours)
  • Providing Great Customer Service through Social Media (6 hours)
  • Emotionally intelligent Communication (6 hours)
  • What's Your Point? Effective Interpersonal Communication (6 hours)
  • Strengths-Based Coaching
  • Final Portfolio/Project Review

Option #2

  • When the Customer is Wrong (6 hours)
  • Providing Great Customer Service through Social Media (6 hours)
  • Positive Conflict Resolution (6 hours)
  • Effective Business Writing (6 hours)
  • Strengths-Based Coaching
  • Final Portfolio/Project Review

If you have questions about the Certificate in Customer Service, please contact ncce@temple.edu or call 267-468-8500.

Additional Details

Enroll Now - Select a bundle to enroll in

Description

CERTIFICATE PROGRAM IN CUSTOMER SERVICE - in one semester! Take the required courses/course hours in the same semester and pay $945 (3 CEUs), a 15% discount off the total cost of enrolling in the courses separately. Courses may also be taken individually. 

 

Certificate Price
Bundle Fee : $945.00
Deadline to Start Last Course
Never expires

Courses

Minimum Required

2 Course(s)

Minimum Required

1 Course(s)

Minimum Required

1 Course(s)

Minimum Required

2 Course(s)